Contact information
Contact Us Last updated: January 02, 2026
We're here to help! Whether you have questions about your order, need assistance with a product, or just want to say hi, feel free to reach out.
Email Us The fastest way to get in touch: drherpepper@onsceneus.us
We aim to respond to all emails within 24–48 hours (Monday–Friday). During weekends or holidays, it might take a little longer—thanks for your patience!
Other Ways to Connect
- Order-related inquiries: Please include your order number in the subject line or email body so we can assist you quicker.
- Tracking issues, returns, or product questions: We're happy to help—just let us know the details.
Business Hours Our support team is available: Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday – Sunday: Closed
(We still check emails outside these hours when we can!)
Mailing Address (for returns or legal correspondence only) [Your Store Name] [Your Return/Warehouse Address – if you have one] [City, State, ZIP Code] [Country]
Note: Due to the dropshipping nature of our store, most customer support is handled via email. We do not currently offer phone or live chat support.
We appreciate your business and look forward to hearing from you!